Service Terms

Quotes & Acceptance

Quotes or proposals generated by Crux Digital are valid for a period of 30 days, whereafter Crux Digital reserves the right to update its proposed costs. On acceptance of any quote or proposal, Crux Digital will initiate projects relative to the accepted quote. Crux Digital will provide the Client with a list of prerequisites and/or content required from the Client and such prerequisites and/or content will become due as per the project timelines provided by Crux Digital.

Late Content and Prerequisites

Crux Digital often requires certain information and content from the Client before proceeding with the development of a project. In the case where the Client fails to provide the prerequisites and content in their entirety within 15 working days from the content deadline set out in the initial project plan, Crux Digital reserves the right to charge a late fee equivalent to 25% of the project’s original estimated value. Such a fee will be added to the project’s final invoice. Furthermore, if the Client fails to provide the prerequisites and content in their entirety within 30 working days from the content deadline set out in the initial project plan, Crux Digital reserves the right to cancel the project without obligation to provide a refund of the Client’s deposit.


Invoices become due for payment immediately on receipt by the Client.

Overdue Invoices

Invoices left unpaid for a period of longer than 30 days will automatically incur a late payment fee equivalent to 20% of the total of the overdue invoice. For every month thereafter, 2% interest will be compounded to the total amount overdue. Furthermore, Crux Digital reserves the right to withhold any services, intellectual property or any other collateral which Crux Digital may possess that is related to projects that have overdue invoices until such time that the full overdue amount has been settled by the client.

Fees For Proposals And Quotes

In most cases, Crux Digital provides its proposals and quotes free of charge, however, Crux Digital reserves the right to charge for the time spent on drafting a proposal or quote in the case where more than two hours were spent on the proposal or quote and the client chooses not to accept the proposal or quote.

Workflow and Review Policy

The Client agrees to co-operate with the workflow and project plan shared with the Client at the beginning of a project. A project’s workflow may consist of stages where a review is provided at the end of each stage. In the case where the Client requests reviews or changes which relate to work in a previous stage of the project, such changes or reviews will be considered additional to the original scope and charged for additionally. Such charges will be added to the final invoice of the project.

Project Cancellation

In the case that the Client requests to cancel a project that has already been initiated, Crux Digital reserves the right to withhold a portion of the deposit paid equivalent to an amount which covers any expense already incurred on the given project. In the case where such a cancellation is requested within 15 working days from the commencement of the project, Crux Digital reserves the right to withhold the full amount of the deposit paid by the Client and any other costs incurred during that period will become payable in full by the Client.


Crux Digital hereby excludes and indemnifies itself, its employees, and/or its associates from, and shall not be held liable for any of the following:

  • Losses or damages caused by any inaccuracy, omission, delay, error, negligence or any other cause whatsoever;
  • Losses or damages caused by removal of content or withholding of services or property by Crux Digital to the client in respect of overdue invoices.

In respect to any claim whatsoever or breach of this agreement, Crux Digital’s liability to the Client in its entirety shall be limited to the charges or fees for the services and/or products under this agreement in respect of which the breach has arisen.

Project Scope

A project’s scope shall be clearly defined in its relative proposal, quote and/or other supporting documents provided by Crux Digital to the Client prior to the initiation of the project. Any changes to this scope which arise during the course of the project, whether as requested by the Client or as required for the project to progress, shall be treated separately from the initial scope and will either be quoted for before proceeding, or billed for in arrears with the remainder of the project costs. Adding to a project’s scope and/or initiating a new project in no way whatsoever relieves the Client of their obligation to settle due charges in accordance with the initial project timeline set forth by Crux Digital at the start of the project.

Termination Of Services

30 days’ notice in writing from the Client is required for the termination of any ongoing or recurring services provided by Crux Digital. This excludes ongoing services or subscriptions which have been otherwise agreed upon to recur for a specific period of time, in which case such services or subscriptions will continue until their agreed expiry date.

Governing Law

This Agreement shall be governed by The Laws of South Africa.


In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

Website Terms of Use

By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Crux Digital’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Crux Digital’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Crux Digital at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


  1. The materials on Crux Digital’s website are provided on an ‘as is’ basis. Crux Digital makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Crux Digital does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


In no event shall Crux Digital or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Crux Digital’s website, even if Crux Digital or a Crux Digital authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of materials

The materials appearing on Crux Digital’s website could include technical, typographical, or photographic errors. Crux Digital does not warrant that any of the materials on its website are accurate, complete or current. Crux Digital may make changes to the materials contained on its website at any time without notice. However Crux Digital does not make any commitment to update the materials.


Crux Digital has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Crux Digital of the site. Use of any such linked website is at the user’s own risk.


Crux Digital may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

If there are any questions regarding these terms and conditions, please contact us on +27 74 120 4427 or at